WORK WITH STUDIO TENN

Classification: Full-Time, Exempt
Location: Franklin, TN - primarily in person
Salary Range: $55,000–$65,000
Reports to: Executive Director

THE OPPORTUNITY
Studio Tenn Theatre Company is seeking a Manager of Individual Giving to lead and grow the company’s individual fundraising efforts at an important point in our development.

Studio Tenn is investing in the people, revenue strategies, and systems needed to strengthen the organization for the future. Individual giving represents a significant opportunity within that work: deepening relationships with current supporters, while developing new donors from among the growing community of patrons, subscribers, and friends already connected to Studio Tenn.

The Manager of Individual Giving will lead the full individual donor relationship: identification, cultivation, solicitation, stewardship, renewal, and increased giving.

This is a hands-on Manager position for someone equally comfortable building a relationship face-to-face, picking up the phone, making an ask, preparing organizational leadership for a donor conversation, managing a pipeline in a CRM, developing compelling fundraising communications, and making sure the follow-up actually happens.

At Studio Tenn, fundraising and development are organization-wide responsibilities. This position leads individual-giving strategy and execution but is not expected to do the work alone. The Manager will engage and equip the Executive Director, Artistic Director, Board members, staff, artists and volunteers to help advance relationships and giving.

The Manager of Individual Giving is a member of Studio Tenn’s Leadership Team and Revenue Team.

WHY NOW
As the resident theatre company of the Turner Theater at The Factory at Franklin, Studio Tenn has built a growing and loyal audience. In the last year alone, subscriptions have grown nearly 17%, while nearly four out of five of last season’s subscribers renewed.

That growth represents more than ticket sales. It represents people who have already chosen to make Studio Tenn part of their lives, and an opportunity to build deeper, lasting relationships with them.

Individual giving is now a specific strategic focus for Studio Tenn. Through the Studio Tenn Circle, stronger connections between Patron Services and Development, and a more intentional approach to cultivation and stewardship, we are creating a clearer pathway from patron and subscriber to donor and increasingly engaged supporter.

This is a new position at Studio Tenn, created as part of our investment in growing individual philanthropy and building deeper relationships with the people already connected to our work. The Manager will have significant opportunity to help shape and grow the program.

KEY RESPONSIBILITIES
Individual Giving & Donor Relationships

• Develop and execute Studio Tenn’s individual-giving strategy and revenue goals, with accountability for acquisition, retention, renewal, upgrades and increased giving.

• Manage a portfolio and pipeline of donors and prospects through cultivation, solicitation and stewardship.

• Lead annual giving, the Studio Tenn Circle, Grab a Seat, targeted campaigns, individual event sponsorships, and individual components of future major or capital efforts.

• Develop opportunities among current and lapsed donors, patrons, subscribers, and others already connected to Studio Tenn.

Engage Leadership, Board, & Patron Services

• Build and coordinate effective donor cultivation teams, identifying the right combination of organizational and Board leadership for cultivation and solicitation, and preparing participants with strategy, donor information, materials, and clear next steps.

• Staff the Board Development Committee in partnership with the Events & Partnerships Coordinator, helping engage committee members in meaningful development activity.

• Work with the Patron Services Manager and their team to strengthen the pathway from patron and subscriber to donor and provide the training, information, and support needed to build relationships beyond the ticket transaction.

Stewardship, Data, & Fundraising Operations

• Build thoughtful stewardship practices that strengthen donor relationships, retention, and long-term engagement.

• Ensure acknowledgments, pledge follow-up, donor recognition, research, segmentation, and other development operations are accurate and timely.

• Maintain accurate donor and prospect information in the organization’s CRM, manage the pipeline, and use data to identify opportunities and next steps.

• Engage Board members, artists and volunteers in appropriate stewardship, thank-you, mailing and other development activities.

Development Communications

• Lead donor-facing fundraising materials including campaign materials, cases for support, annual impact/reporting materials and solicitation and stewardship communications, working with the Executive Director and Studio Tenn’s marketing resources.

• Develop fundraising communications and approaches across direct mail, email, social media, digital fundraising and other appropriate channels to increase participation and giving.

• Help identify the stories, impact and organizational priorities that make a compelling case for support.

Reporting & Accountability

• Track individual-giving revenue, pipeline and campaign performance, using results to establish priorities, identify opportunities and measure progress toward goals.

• Provide clear reporting and recommendations to the Executive Director, Leadership Team, Board, and Development Committee.

QUALIFICATIONS & EXPECTATIONS
We are looking for a development professional who combines strong relationship-building skills with disciplined execution.

• Meaningful professional experience in fundraising, development, advancement or a related field, with direct responsibility for individual giving.

• Experience personally cultivating, soliciting and stewarding individual donors and helping build or grow individual-giving programs, campaigns or relationships.

• Excellent written, verbal and interpersonal communication skills, with the confidence to initiate conversations, pick up the phone, meet donors face-to-face, make an ask and follow up personally.

• Strong organization and follow-through across multiple relationships, priorities and deadlines.

• Strong data-management skills and experience using a CRM or donor database to maintain records, manage a pipeline, segment audiences, and inform next steps.

• Comfort working with CRM platforms, spreadsheets, shared documents, digital communications, and other modern workplace technology.

• Comfort working with executive leadership and Board members in donor development and solicitation.

• A collaborative, hands-on working style and the ability to engage others in the work rather than trying to do everything alone.

• Experience in theatre or the arts is welcome but not required. We are interested in strong individual-giving professionals who are excited by Studio Tenn’s mission and the opportunity to help shape this function as the organization strengthens and grows.

POSITION & SCHEDULE
This is a full-time, exempt position based in Franklin, Tennessee, and is expected to work primarily in person.

The position requires scheduled evening and weekend work for selected performances, donor activities, and special events, with reasonable schedule flexibility around those commitments.

COMPENSATION & BENEFITS
Salary range: $55,000–$65,000, commensurate with experience and qualifications.

• Annual performance bonus opportunity of up to 5% based on established individual and organizational goals.

• Medical, dental and vision insurance, with Studio Tenn covering 80% of the employee premium.

• Paid time off beginning at 10 days annually, increasing with tenure.

• Five paid sick days annually.

• Paid company holidays and an additional paid year-end office closure.

• Complimentary and discounted access to Studio Tenn productions and programs.

• Opportunities for professional development and growth.

ABOUT STUDIO TENN
Studio Tenn Theatre Company is a year-round professional theatre company based in Franklin, Tennessee, and the resident theatre company of the Turner Theater at The Factory at Franklin.

We encourage candidates to learn more about Studio Tenn, our work and the community we serve as they consider whether this opportunity is the right fit.

TO APPLY
Please submit a résumé and cover letter to Mark Fleischer, Executive Director, at markfleischer@studiotenn.com. Please use “Manager of Individual Giving” as the subject line.

Rather than a general cover letter, we’d like to learn something about how you approach the work. Please address:

1. An individual-giving program or campaign you helped build or grow, including your personal role in the work and its results.

2. A donor relationship, solicitation or gift you personally helped move forward and how you approached the relationship.

3. What interests you about helping build and strengthen individual giving at Studio Tenn at this point in the organization’s development.

References will be requested later in the selection process.

Studio Tenn Theatre Company is committed to creating an inclusive, collaborative, and respectful workplace and encourages candidates from diverse backgrounds and experiences to apply.

Classification: Full-Time, Exempt
Location: Franklin, TN - primarily in person
Salary Range: $55,000–$65,000
Reports to: Executive Director

THE OPPORTUNITY
Studio Tenn Theatre Company is seeking a hands-on Operations Manager to lead the administrative, financial and organizational systems that support our work.

Reporting to the Executive Director, the Operations Manager will own Studio Tenn’s operational infrastructure while coordinating work that crosses departments. We are looking for someone comfortable moving between the big picture and the task immediately in front of them—improving a process, reviewing a budget, following up on an invoice, onboarding an employee or making sure a company-wide deadline gets met.

The Operations Manager supervises a part-time Administrative Assistant (approximately 20 hours per week) and is a member of Studio Tenn’s Leadership Team.

WHY NOW
Studio Tenn’s current focus is Stabilize, Then Grow—strengthening our people, revenue and systems while building capacity for the future.

This is a new position at Studio Tenn, created as part of our investment in stronger organizational infrastructure. The successful candidate will need the initiative and judgment to identify needs, establish priorities and develop practical solutions—not simply maintain systems already in place.

This is an opportunity to help build how Studio Tenn works.

KEY RESPONSIBILITIES
Financial Operations & Budgeting

• Coordinate accounts payable and receivable workflows, banking and deposits, payroll/vendor administration, purchasing and other routine financial processes, ensuring required documentation, receipts and coding are complete and accurate.

• Partner with the Executive Director, Controller, Production Manager and department leaders to develop and track the annual operating budget and monitor spending and variances.

• Coordinate financial information for earned-revenue reconciliation, settlements, royalty and grant reporting, and Leadership Team and Board reporting.

• Drive follow-through when financial information is missing or questions require resolution.

The Controller is responsible for accounts payable processing, accounting, bank reconciliations and maintaining the organization’s books.

Organizational Operations

• Manage office operations, records, mail and shared administrative needs.

• Develop and improve systems, workflows and standard operating procedures (SOPs) that create clear, consistent and repeatable practices.

• Coordinate company-wide publications and recurring projects, including Playbills, annual reports and newsletters.

• Coordinate the administrative workflow for artist and other organizational contracts, including documentation, approvals, execution, and follow-through, working with artisticand production leadership and professional resources as appropriate.

• Manage landlord, facilities and operational vendor relationships.

• Maintain accessible organizational documentation and appropriate cross-training for essential processes.

People Operations

• Manage the administrative side of employee and contractor onboarding, offboarding, payroll documentation, employment records, leave tracking and benefits administration, including coordinating open enrollment.

• Serve as the primary day-to-day organizational contact for Studio Tenn’s payroll, benefits, HR and other professional support partners, coordinating information, and follow-through as needed.

• Supervise the part-time Administrative Assistant, who provides shared administrative and office support across the organization.

Employee relations, conflict resolution and specialized HR matters remain with the Executive Director, Artistic Director, and Studio Tenn’s professional HR resources.

HOW WE WORK
Studio Tenn is a collaborative, hands-on organization where departments share information and responsibility while maintaining clear ownership. The Operations Manager works closely with the Production Manager as a complementary partner—Operations leading administrative, financial and systems infrastructure while Production leads productions and programming.

QUALIFICATIONS & EXPECTATIONS
We are looking for an operations professional with strong organization, financial aptitude, judgment, initiative and follow-through.

Strong candidates will demonstrate:

• Meaningful experience in operations, business administration, office management, finance or a related field.

• Working knowledge of accounts payable and receivable, budgeting, financial reporting and routine business operations.

• Strong organizational and project-management skills, including coordinating multiple people, priorities and deadlines.

• The ability to develop and improve systems, workflows and SOPs.

• Strong written, verbal and interpersonal communication skills, including the confidence to follow up, ask questions and hold others accountable for information and deadlines.

• Comfort working with spreadsheets, financial/accounting systems, CRM platforms, shared documents, and other modern workplace technology.

• Experience with artist contracting, theatrical unions or professional performing-arts environments is a plus, but not required.

• Experience in nonprofit or arts organizations is welcome but not required.

We value candidates who can bring strong operational practices and perspectives from other industries.

POSITION & SCHEDULE
This is a full-time, exempt position based in Franklin, Tennessee, and is expected to work primarily in person.

The position generally follows Studio Tenn’s business schedule, with scheduled evening or weekend work as appropriate for organizational events, performances or operational needs, with reasonable schedule flexibility around those commitments.

COMPENSATION & BENEFITS
Salary range: $55,000–$65,000, commensurate with experience and qualifications.

• Annual performance bonus opportunity of up to 5% based on established individual and organizational goals.

• Medical, dental, and vision insurance. Studio Tenn covers 80% of the employee premium.

• Paid time off beginning at 10 days annually, increasing with tenure.

• Five paid sick days annually.

• Paid company holidays and an additional one-week paid year-end office closure.

• Complimentary and discounted access to Studio Tenn productions and programs.

• Opportunities for professional development and growth.
  
  

ABOUT STUDIO TENN
Studio Tenn Theatre Company is a year-round professional theatre company based in Franklin, Tennessee, and the resident theatre company of the Turner Theater at The Factory at Franklin.

We encourage candidates to learn more about Studio Tenn, our work and the community we serve as they consider whether this opportunity is the right fit.

TO APPLY
Please submit a résumé and cover letter to Mark Fleischer, Executive Director, at markfleischer@studiotenn.com, using “Operations Manager” as the subject line.

Rather than a general cover letter, we’d like to learn something about how you approach the work. Please address:

1. An operational or administrative system, process or workflow you helped build, improve or stabilize, including your personal role and the result.

2. Your experience working with budgets, financial information or business operations, particularly in partnership with accounting or finance professionals.

3. What interests you about helping strengthen Studio Tenn’s operations at this point in the organization’s development.

References will be requested later in the selection process.

Studio Tenn Theatre Company is committed to creating an inclusive, collaborative, and respectful workplace and encourages candidates from diverse backgrounds and experiences to apply.

Classification: Part-time, hourly, non-exempt
Location: Franklin, TN - In Person
Hours: Evening and weekend availability required. Weekday hours vary based on production schedules.
Starting Pay: $16/hr
Reports to: Patron Services Manager

Summary: The Patron Services Associate is a crucial role in Studio Tenn’s success both financially and in building long-term relationships with its patrons. This position serves as a primary point of contact for patrons and donors, supporting not only ticketing transactions but the full patron experience. The role reflects Studio Tenn’s shift from a transactional box office model to a relationship-based Patron Services approach, where each interaction contributes to ongoing engagement, loyalty, and support.

Detailed Description: To perform this job successfully, an individual must perform each essential function satisfactorily with or without reasonable accommodation:

• Support all aspects of Patron Services to ensure efficient operations and an excellent patron experience 

• Serve as a welcoming, informed, and responsive representative of Studio Tenn 

• Contribute to building and maintaining strong relationships with patrons and donors 

• Adhere to all Studio Tenn policies and procedures 

• Perform other duties as assigned that support patron engagement, ticketing operations, and the overall patron experience 

PATRON SERVICES RESPONSIBILITIES
Patron Interaction & Service

• Manage incoming calls, emails, and walk-up interactions with a focus on personalized, responsive service 

• Serve as a primary point of contact for patron and donor inquiries 

• Provide clear, accurate, and helpful information about programming, ticketing, and engagement opportunities 

• Respond to patron concerns with professionalism, maintaining a calm, solution-oriented approach and escalating issues when appropriate

• Respond to general inquiries related to Studio Tenn programming, including education programs, classes, and registration information 

• Act as the “voice” of Studio Tenn, representing the organization’s mission and values 

Ticketing, Registrations & Sales

• Process ticket orders, exchanges, and upgrades 

• Process registrations for education programs, classes, and related offerings 

• Support ticket pricing and promotional strategies in coordination with management 

• Assist with group sales and non-public performances 

• Run box office operations for performances, including will call and walk-up sales 

Patron Engagement & Giving

• Offer patrons the opportunity to add a donation to their purchase as a natural part of the transaction 

• Support questions related to donor giving and the Circle 

• Help create a positive experience that encourages ongoing engagement and support 

• Recognize returning patrons and provide a more personalized level of service when possible 

External Ticketing & Earned Revenue

• Support ticketing operations for external organizations and events utilizing the Turner Theater 

• Assist in the setup, execution, and management of third-party ticketing within Studio Tenn systems 

• Represent Studio Tenn professionally in service to external partners 

• Contribute to the growth of this earned revenue stream, supporting increased organizational stability and expanded work opportunities 

Data & Administrative Support

• Manage importation and organization of internal and external data (prospect lists, customer lists, etc.) 

• Maintain accurate and up-to-date patron records within ticketing and CRM systems 

• Assist with mailings and fulfillment projects 

• Conduct light research projects as assigned (patron-related, organizational, or event support) 

• Complete additional administrative tasks as needed to support patron engagement and organizational operations 

Event Support

• Assist with coordination, logistics, and hospitality for events (gala, readings, special events, etc.) 

• Support both ticketed and non-ticketed patron experiences 

KNOWLEDGE AND SKILLS
Strong customer service skills with the ability to remain calm, professional, and solution-focused in a fast-paced environment; Ability to handle sensitive or challenging patron interactions with discretion, patience, and sound judgment

EDUCATION AND EXPERIENCE
High School Diploma required, Bachelor’s in Communications, Business, or related field preferred. Minimum one (1) year of relevant experience required.

Computer Skills/Technical Knowledge
Windows, Microsoft Office, Adobe Creative Suite, Google Suite, Word Press, email programs. Ability to learn and effectively use Archtics, TM1, and related platforms

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages.

Language Skills
Strong written and verbal communication skills; Ability to interact professionally and effectively with patrons, donors, staff, and partners; Ability to present information clearly and respond to questions in a service-oriented manner

Reasoning Ability
Ability to problem-solve in real time and respond to patron needs effectively; Ability to manage multiple tasks and prioritize in a fast-paced environment

Other Qualifications
Strong attention to detail and organizational skills; Ability to handle multiple, simultaneous tasks; Comfort balancing patron interaction with administrative responsibilities; Availability to work evenings and weekends as required

PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to touch, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs and ladders; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell.

The employee must frequently lift and/or move up to 50 pounds. Repetitive motion of upper body. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee must be able to work in a fast paced, sometimes stressful, customer service-oriented environment, perform duties under pressure and meet deadlines in a timely manner. The employee must work as part of a team, complete assignments independently and take instructions from supervisors.

Regular and reliable attendance and adherence to organizational standards of availability required. Must be willing and able to maintain a flexible work schedule to meet the demands of the position.

WORK ENVIRONMENT
Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities. Works in well-lit, ventilated and climate-controlled office environment where routine equipment is used; some equipment has moving mechanical parts. May need to work in warehouse setting assisting with production with poor ventilation. May be exposed to hot and cold temperatures. May be exposed to fumes or airborne particles and toxic or caustic chemicals, flammables, pesticides, etc. Noise level varies from an office environment to theater with music and entertainment.

EQUAL OPPORTUNITY EMPLOYMENT
Studio Tenn is an equal opportunity employer and is committed to creating an inclusive and welcoming environment for all employees and patrons. Employment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

TO APPLY
Please email a resume to Jean Thornton, Patron Services Manager, at jeanthornton@studiotenn.com.

If you have technical theatre skills (such as carpentry, scenic painting, sewing, etc.) and would like to join our database of overhire workers, please send your resume and letter of inquiry to matthewhunter@studiotenn.com. No phone calls please.